Uncovering the web of lies and deceit woven by BT.

Consumer Contracts 2013

Let's be absolutely clear here...BT get away with lots of bad practices, and wheedle out of many complaints because lots of people just give up due to the cocksure nature of first line complaints. I know that is true, as Anurag, a 'complaints manager' spoke such utter nonsense to me, but in a very confident manner. He gave me the impression that he'd listened to the original home move call - and that we'd agreed to things on that call. He made promises to me that both the original call, and the call with him, would be available by raising a DSAR. It was, sadly, lies. I would have paid more than the required DSAR cost in order to get hold of the call with Anurag - such an absolute arrogant liar that he was.

Title page of Consumer Contracts 2013

For a list of the definitions used within Consumer Contracts 2013, just click here (opens in a separate window/tab).

In the interests of clarifying that you can use this law with BT home contracts, here is a list of what Consumer Contracts 2013 is not valid for.


BT Complaint ~ BT Customer Service ~ BT Problems ~ BT Unfair ~ British Telecom ~ Consumer Contracts 2013 ~ DSAR ~ Data Subject Access Request ~ BT House Move ~ BT Home Move